HOW TO SHOP

We appreciate your interest in shopping online at Svět kamenů. Let’s see how to make an order – step by step.

The e-shop is for wholesale vendors only. To be able to see the prices and create an order, please register.

How to register
GDPR

The items are arranged into thematic categories. You can search items by stone variety, colour, name, shape or size within these categories.
To add items to the shopping cart, please click on the cart icon.

The minimum worth of an order for buyers from EU is 5,000 CZK (≈ 200 EUR) w/o VAT.
For buyers outside the EU, it is 20,000 CZK (≈ 800 EUR) w/o VAT. Customers with larger orders are eligible for attractive discounts. When shopping online, you will automatically see the discount displayed next to each product. Our VIP customers can see the discount after they log in to our system

Discount system

Prices are listed without VAT. VAT is added to the total amount in the cart summary. You will receive a detailed item price breakdown in the VAT invoice.
Shipments abroad do not include VAT if the customer provides us with a valid VAT No.

More about VAT

You can edit the items in your shopping cart until you click on "complete order". Then, your order is placed in our system for processing.

For how long are the items stored in the cart?
Order preparation
Order history

Once the order is ready for dispatch, we will send you the invoice including shipping costs. When we dispatch the shipment to the carrier, you will receive a dispatch notification email including a tracking number of your parcel.

Standard shipping methods
Shipping costs

After calculating shipping costs, we will issue an invoice and send it to you by email. It will include a total price including shipping costs and all the necessary information for the payment via bank transfer.
Once we receive your payment, we will dispatch your parcel.   

Payment methods

Please read the Terms and conditions and a procedure for complaint carefully – they include instructions on how to proceed with a damaged goods complaint.

Terms and conditions
Procedure for complaint of a damage shipment

Please, read our Business terms and conditions.